Benefits Account Manager (working with Benefits Agency)

Job responsibilities include but not limited to the following:

Job responsibilities include but not limited to the following:

• Managing client relationships and servicing client needs
• Experience working with small, medium, and large employer accounts
• Sending requests for proposals to carriers
• Analyzing carrier proposals and negotiating a competitive program for new and renewal business
• Preparation of spreadsheets of recommended plan designs and rates
• Preparing proposals, summary plan descriptions, and benefit guides
• Assisting with census and open enrollment information
• Resolving claims and billing issues
• Manages book of business for 26 large and small group clients
• Leads the renewal and marketing process for clients
• Creates open enrollment packets, including compliance requirements, for distribution
• Supports producers at open enrollment meetings
• Administers small and large group eligibility by processing new hires, terminations, eligibility changes, life events and open enrollment for 25 clients
• Handles escalated and complex client issues including claims
• Audits bills and assists with billing process
• Creates and updates benefit guides, order ID cards and process administrative changes
• Maintains client databases by updating client contact changes with carriers, online client systems, and contact sheets
• Proficient with Maxwell Health, Zywave, ImageRight, BenefitPoint, ClearBenefits, ADP, SmartBen, Payroll Systems, CBA, COBRA Solutions, COBRA Source, Conexis, and the COBRA Management Administration System
• Experience with all medical, dental, vision and life insurance carrier’s online portals