Employee Benefits Account Manager
Job Description
Benefits Account Manager (small group)
Job responsibilities include but not limited to the following:
- Managing client relationships and servicing client needs
- Experience working with small group 20-100 groups.
- Group Health account management
- Sending requests for proposals to carriers
- Analyzing carrier proposals and negotiating a competitive program for new and renewal business
- Preparation of spreadsheets of recommended plan designs and rates
- Preparing proposals, summary plan descriptions, and benefit guides
- Assisting with census and open enrollment information
- Resolving claims and billing issues
- Manages book of business small group clients
- Leads the renewal and marketing process for clients
- Creates open enrollment packets, including compliance requirements, for distribution
- Supports producers at open enrollment meetings
- Administers small group eligibility by processing new hires, terminations, eligibility changes, life events and open enrollment.
- Handles escalated and complex client issues including claims.
- Audits bills and assists with billing process
- Creates and updates benefit guides, order ID cards and process administrative changes
- Maintains client databases by updating client contact changes with carriers, online client systems, and contact sheet.
- Individual life disability
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